Before updating
For most updates below to take effect, both sides must be updated: the computer initiating the connection and the computer receiving the connection.
Version50.34
- FixesFixed a critical clipboard issue that could trigger continuous data sending, causing repeated traffic and unstable behavior during the remote session. Critical update recommended.
Version50.33
- FixesFixed a failure that prevented session recording from working at some screen resolutions.
- FixesFixed desktop double-click behavior in certain Windows Server environments, improving remote interaction accuracy.
Version50.32
- FixesFixed an issue introduced in version 50.31 on Android connections that could display incorrect colors on the remote screen or cause frequent freezes.
- FixesAdjusted chat window sizing on Windows when display scaling was set above 100%.
- FixesFixed a memory leak when interacting with the KHelpDesk window during remote access. In some cases, memory usage increased progressively until the connection froze without showing a communication-loss warning.
- NoteThis update is highly recommended. Especially important for users still running version 50.31.
Version50.31
- FixesFixed memory leaks that could affect stability during continuous use. Critical update recommended.
- ImprovementsAutomatic removal of logs older than 2 days, helping reduce local file buildup.
Version50.30
- FixesFixed a freeze when closing or losing a connection while multiple tabs or sessions were open. Critical update recommended.
- FixesFixed progressively increasing memory usage on some computers during remote access. Critical update recommended.
- FixesAdjusted UDP connection behavior to prevent the message "Connection lost, trying to reconnect" from appearing unnecessarily. The warning remains available when an actual communication drop occurs.
- ImprovementsImproved image fluidity, with frame rates reaching up to 40 FPS in compatible environments.
- ImprovementsOptimizations to reduce CPU consumption during remote sessions.
- ImprovementsOptimizations to reduce RAM usage and improve overall stability.
Version50.29
- ImprovementsOptimized file transfer, with performance up to 10 times faster in compatible scenarios.
- ImprovementsAdded support for copy and paste over the network during remote sessions.
- ImprovementsCopy and paste now also supports transferring folders between computers.
- ImprovementsStability improvements for copy and paste, reducing freezes and transfer failures.
- ImprovementsAdded warnings when files in use prevent copy and paste from completing.
- FixesFixed double-click behavior during remote control. Critical update recommended.
- FixesFixed server lookup when the required server information was blank. Critical update recommended.
- FixesFixed connection attempts started with a blank ID. Critical update recommended.
- FixesFixed a case where the customer's connection dropped during a session and the tab stayed open on the support side. Critical update recommended.
- FixesFixed an inconsistency where, after a connection drop and recovery, KHelpDesk showed the customer as online on screen but offline on the servers. Critical update recommended.
- FixesFixed a freeze when ending a remote connection. Critical update recommended.
- GeneralSecurity updates and internal adjustments to reinforce platform stability. Critical update recommended.
Previous versions
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